Support Service
Our exceptional service and commitment to our Clients’ satisfaction are just two reasons WA Cities are choosing BIAS Accounting Software. Whether your City has a couple hundred citizens or several thousand, we strive to ensure our “quality of service” is second to none.
BIAS provides outstanding service several ways. The most common forms of support are:
Telephone Support
Clients benefit from 24/7 toll-free telephone support originating from our Headquarters. Support personnel are available in our office 8:00 am – 5:30 pm M-F, PST (except holidays). Outside these office hours, support is available by cell phone, with a guaranteed 2 hour response time.
Online Support
Clients with current Software Maintenance Agreements receive a BIAS Support Icon on their computer desktop. This enables them to Queue-in for assistance via the Internet. With their permission, we may view their computer screen and troubleshoot support calls quickly and efficiently. It’s the next best thing to being there!
Training Classes
BIAS offers a variety of Client training classes. We conduct ongoing monthly training classes at our Spokane Headquarters, onsite training per request, and Web-based training. Classes are reasonably priced; you get a big bang for your buck!
BIAS Conferences
BIAS hosts annual Client Conferences. They provide an opportunity to meet, visit, and network with all BIAS Clients. In addition to specific BIAS Software training, invited speakers present pertinent information and opportunities to all attendees. Toni Nelson and Duane Walz of the WA State Auditor’s Office gave presentations at our Winter 2007 Conference that were very well received.
BIAS support services provide an individualized framework to build a successful community of Clerks. Our goal is to provide continuing proactive and innovative support. BIAS supplies thorough Step-by-Step Guides, a monthly resource newsletter, and email reminders of upcoming events. New Clients join a family of existing BIAS Software users that care and support each other each and every day.
